Tracking your Kiosko order
My purchases shows the status, the tracking and how to message the store.
- Open Kiosko and go to My purchases.
- Tap View order to open its details.
- If it ships by parcel, tap Track to see the shipment on the carrier's page.
What each status means
- Awaiting payment: your payment isn't confirmed yet.
- Paid: the store has your order.
- Preparing: the store is getting it ready.
- Shipped or Out for delivery: it's on its way. For pickup you'll see Ready for pickup with the address and Directions.
- Delivered: you have it.
We send you a notification every time the status changes. Once you have it, you can write a review of the product.
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