Problems with a Kiosko purchase
It arrived damaged, it's not what you ordered or it never arrived: what to do.
- Open the order in My purchases.
- Message the store from the order and tell them what happened. If the product arrived damaged or isn't what you ordered, send photos.
- If the store doesn't answer or doesn't fix it, write to us in the support chat with the order number.
Exchanges and returns
Each store sets its own exchange and return terms. Check Shipping and returns on the product page before buying and, if you need to return something, agree on it with the store in the order chat.
If your payment didn't go through
If your bank declines the card, you aren't charged and your cart stays the same. You can try again or use another card.
Tip: Reviews come from people who bought the product. If a review is offensive or fake, tap Report.
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