Canceling a Kiosko order
You can cancel while the store hasn't started preparing it.
- Open the order in My purchases.
- Tap Cancel order and confirm.
The button shows while the order is Awaiting payment or Paid. If the store is already preparing it or has shipped it, message the store from the order to see what can be done.
Your refund
What you paid with your balance goes back to your balance when you cancel. What you paid by card is refunded to your card and can take 5 to 10 days to show, depending on your bank. When the refund is processed, the order says Refunded and you get a notification.
Tip: If the store cancels your order, you see the reason on the order details.
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