Problems with your food order
Something missing, wrong or never arrived: how to fix it.
- Open the order in My orders.
- Under Something went wrong? tap Write to the restaurant and tell them what happened. Photos help.
- If the restaurant doesn't fix it, write to us in the support chat with the order number.
If the driver brings your order back
If the driver couldn't deliver it and takes it back to the restaurant, the restaurant can send it with another driver or cancel it and refund you.
Refunds
Refunds are made by the restaurant. What you paid with your balance goes back to your balance, and what you paid by card goes back to your card.
Tip: Before paying, check the address, the apartment or floor and the directions for the driver: it makes it easier for your order to arrive right.
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Write to us and someone from the support team answers you in the chat.