Canceling a food order
You can cancel while the restaurant hasn't started preparing it.
- Open the order in My orders.
- Under Something went wrong? tap Cancel order and confirm.
The button shows while the order is waiting for the restaurant to accept it or is already confirmed. Once the kitchen is preparing it, message the restaurant from the order.
Your refund
What you paid with your balance goes back to your balance when you cancel. What you paid by card is refunded to your card and can take 5 to 10 days to show, depending on your bank. When the refund is processed you get a notification.
Tip: If the restaurant cancels your order, you see the reason on the order.
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