Rescheduling or canceling an appointment
Free within the business's window; after it, the deposit isn't returned.
- Open the appointment in My appointments.
- Under Change of plans? tap Reschedule to pick another free time, or Cancel appointment.
Free cancellation window
Each service has its own window, for example up to a number of hours before the appointment. You see it when booking and on your appointment, with the exact deadline.
- Inside the window: you can reschedule or cancel, and if you paid a deposit we give it back.
- Outside the window: you can no longer reschedule on Closegram, and if you cancel the deposit isn't returned.
- Once the appointment has started, it can't be canceled.
If the business cancels your appointment, it always gives back what you paid. If it moves it to another time, we notify you.
Tip: If the window has passed and you need to change your appointment, message the business from the appointment.
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